Changes to How You Access Our Services

We are moving to a total triage system. This means that all requests for appointments or medical advice will now be assessed first, so we can make sure you receive the right care, from the right person, at the right time.

How to contact us:  Please use our new online system as the primary way to request help

What this means for you:

• When you submit a request through the link above, you’ll be asked for information about your health concern.
• A clinician will review your request and decide the most appropriate next step — this may be a phone call, a face‑to‑face appointment, a message, or advice from another member of our healthcare team.
• This approach helps us prioritise urgent needs and ensures everyone gets timely, safe, and effective care.

Thank you for your understanding and support as we make this change. Our goal is to improve access and provide the best possible service for all our patients.

Published: Jan 9, 2026