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Appointments
Please see below what our team members do, and what support you can access for problems that don’t need a GP appointment.
All requests for an appointment will be looked at by a GP who will offer you a suitable appointment or advise on the best way of accessing the care that you need.
Book an Appointment
Nurse Appointments
What our nurses do
- Routine BP checks
- Immunisations - adult and children. NHS vaccinations and when to have them
- Injection administration
- Heath care checks
- Dressings and stitch removal
- Annual chronic disease physical checks
- Weight management
- Smears and swabs
- Contraception (although you can also just walk in to use our practice pod)
- Travel vaccinations
How to book
Submit your request online and specify that you’d like an appointment with a nurse and the reason for your appointment. We will send you a link with available times so that you can choose an appointment that suits you.
If you are unable to access online services, please contact the practice on 020 8806 7735
Pharmacist Appointments
What our pharmacists do
Our pharmacy team are experts in medications, dedicated to ensuring your treatment is safe and effective. They work closely with your healthcare team to personalize your medication plan, answer your questions, and address any concerns you may have. They will help you navigate your medications and achieve the best possible health outcomes. Some of our clinical pharmacists are qualified to prescribed medicines, they may also have additional training in specific areas such as asthma, COPD, diabetes, hypertension.
How to book
Submit your request online and specify you’d like an appointment with a pharmacist. We will book this for you. Please expect a call back on the same day or within 24 hours.
If you are unable to access online services, please contact the practice on 020 8806 7735
Physiotherapy Appointments
A first contact physiotherapist is an experienced physiotherapist who has the expertise to assess, diagnose and recommend appropriate treatment or referrals for your musculoskeletal problems.
Please use this service if you have not had your issue assessed recently, and if you are not under physio already.
- Back and neck pain
- Joint pain
- Swollen joint
- Any other conditions you feel a physiotherapist would normally see you for.
How to book
- Submit your request online and we will aim to book an appointment with our team of first contact physiotherapists. Submit your request online
- Or book directly via Musculoskeletal Direct
GP Appointments
We offer on the day appointments and GP type care is also offered by our Advanced Nurse Practitioner, Pharmacist and Physicians Associate.
Routine and Urgent Appointments
We only offer on the day appointments if you submit your request for an appointment before 3:30pm. Any requests after this time, or during busy periods, will not be actioned until the next working day unless your problem is medically urgent. If your issue is urgent between 8am and 6:30pm, we have a "Duty Doctor Service" which ensures that you will be contacted within 2 hours if appropriate.
Please state if it is urgent.
If you are unable to access online services, please contact the practice on 020 8806 7735
Life Threatening - Call 999
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Community Pharmacists
Did you know that the community pharmacy teams are now able to manage many health conditions, and they can now prescribe antibiotics if appropriate for the following conditions?
- Earache
- Impetigo (skin infections)
- Infected insect bites
- Shingles
- Sinus pain
- Sore throat
- Urinary tract infections
Please visit the NHS website to see if you fit this criteria and for further information on what they can help with.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
- Telephone us on 020 8806 7735 48 hours in advance
- Cancel an appointment online
Out of Hours
GP Extended Hub Hours
Extended Hours at Neighbouring GP Surgeries
There are now extra GP appointments available in the evenings and on weekends for City and Hackney patients.
Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment through their GP practice. These appointments are not suitable for all types of problems. (Note: This is not a walk-in service)
Opening Times:
The hours are 7am to 8am and 6:30pm to 8pm on weekdays, and 9am to 4pm on weekends and Bank Holidays.
How do I book an appointment?
For now, you can book an appointment by contacting your own GP practice.
Consultation Expectations:
One benefit of the primary care extended access service is that the GP will have access to view your medical record during your visit, with your consent, to better understand your medical history.
Medical Record Access:
Only authorised staff within the service will have access to your medical record with your consent.
Non-Consent:
If you don't consent to share your medical records, inform the receptionist or GP when booking the appointment.
Tests and Referrals:
Any test requests or referrals will be sent back to your own GP practice to action.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.