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The Clapton Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

IMPORTANT INFORMATION FOR PATIENTS

Clapton Surgery's New Opening Hours

The Clapton Surgery will be open from 8.00am to 18:30pm Monday to Fridays commencing 1st June 2018, we will be closed on the weekends and public holidays as usual. If you require further information please refer to the opening hours on our website or contact us directly on 0208 806 7735.

For out of hours advice please contact NHS 111 by telephoning 111

Care Quality Commission Report

We were inspected by the Care Quality Commission (CQC) on 22nd August 2016. The practice was awarded a 'good' rating with outstanding features. There were no recommendations for improvements to our services. To read the inspection report please click here.

CQC REPORT CLAPTON SURGERY

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Accessible Information Standard

The Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand. The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as: - easy read, braille, advocate, British Sign Language (BSL), large print or email.

Please inform a member of staff if you have any communication support needs. You need to help us make sure we get things right for you.

You can find more information about the Accessible Information Standard on the NHS England website NHS England Accessible Information

Access & Parking

Disabled access is available to all areas of the practice. Limited parking is available on Theydon Road.

New Parking Enforcement from CUP

The Surgery has in place a Parking Enforcement, I can reassure all patients that there are two disabled parking spaces and two normal parking spaces on premises. In order to prevent any future penalty charges please request from Reception Staff a Visitors permit to display on your car. The link below is the name of the company that will be responsible for the premises parking commencing from 10th April 2018. If at any point you have any queries please do not hesitate to contact the Practice.

http://cupenforcement.com/

Keeping well over winter, how GP online services can help

It's important to look after yourself, especially over the winter months. The cold weather can be bad for your health, particularly in children, the elderly and for people with long-term health conditions such as diabetes or heart diseases. There are lots of things you can do to keep you and your family well this winter. GP online services are available at The Clapton Surgery to help people better manage their health this winter. These services enable patients to book GP appointments, request repeat prescriptions and check test results via their computer, smartphone or tablet at a time that suits them, anywhere, anytime – 24 hours a day, seven days a week. Patients who require repeat prescriptions can request these from the comfort of their own home, rather than venturing out in the cold or wet weather to drop their request off at the practice. You will also be able to review which medication you should be taking, the dosage and when it should be taken – helping to improve your understanding of your medication. If you want to register for GP online services you will need to fill out a form at the practice and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, it doesn’t mean you will not be able to use online services, our practice staff may be able to help. To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices

(Site updated 13/12/2018)
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