Patient Survey Report 2015

Introduction

The Practice conducted a patient survey in order to monitor patient satisfaction. Our aim was to find out areas in which the Practice can improve and which areas needed the most attention.

Patients were asked to fill out a questionnaire which included questions about the practice in general, the doctor or nurse whom they had just seen, about the staff and general questions about the quality of services provided. 166 questionnaires were analysed by CFEP and results sent back to the Practice manager for evaluation.

Summary of Results

The Practice’s overall score was 95% which is the upper quartile and Q1 national quartiles (minimum = 1, Q1 = 57, Q2 (the Median) = 63, Q3 = 69 and maximum = 100). Our means percentage score for Q1 = 81%

Areas in which practice did best:

Warmth of greeting

Satisfaction with visit

Respect shown

Ability to listen

Confidentiality

Concern for patient

Reception staff

Explanations/recommendation

Areas in which practice needs to improve

See Practitioner within 48hrs (8 patients)

Telephone access (4 patients)

Appointment satisfaction (4 patients)

Significant comments made

®    Morning needs to be quicker to be able to get through on the phone

®    Registration times are awkward 12pm to 3pm

®    Want appointments on the day

®    Other comments were great, good, happy and excellent

Meeting held with practice representatives AND STAFF

A meeting will be held on 10^TH March 2015 at 13:00pm in the meeting room of the Practice.

The survey will be discussed and any comments made by patients will be stated, also all action points for the practice will be explained.

Action Plan

An action plan has been devised for the next two years in order to improve patient satisfaction, especially in areas which were identified as the poorest by the recent survey carried out.

Priorities for the next two years:

The practice will report findings of the survey to patients through a meeting with

Patient Survey – Opening Hours 2018-2019

Background

Patient Survey was distributed in 2018-2019

The survey was made available in the surgery and on the practice web-site.

The survey was completed by a random group of patients. 50 patients responded to the survey.

Results of Patient Survey

Satisfaction with surgery opening hours;

Patient preferences for extended hours;

Patient preferences for how easily they can access a GP on a Wednesday;

Observations from survey

• 100 % very/fairly satisfied with service.
• 0% were fairly/very dissatisfied
• The volume of positive comment regarding access and appointment availability was very encouraging

Consultation

Analysis of the patient survey was shared with our Patient Participation Group on 11^th June 2019 for their input and comment.

Action Plan